A unique central workplace for processing

The increasing cost pressures due to regulation, demographic change and InsurTechs point to the need for an end-to-end design and the optimization of sales, policy and claims processes. Comprehensive process management is a long-term and complex task for insurers. With in|sure Workplace, you get a central work interface that, in combination with in|sure Workflow, efficiently supports manual claims processing and enables end-to-end process management.

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6 good reasons for in|sure Workplace:

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Faster processing

Optimal workload control is achieved by means of the push-pull principle. Targeted task assignment (push) and the provision of the task in a team mailbox (pull) reduce processing times and lower the error rate. Task scheduling is based on profiles and availabilities

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Simple integration

in|sure Workplace is integrated into the in|sure Workflow process control and works with all the specialized systems in the in|sure Ecosphere. It can also connect to third-party systems.

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Comprehensive

in|sure Workplace is a central work interface that is unique on the market. It provides all the necessary functions and makes it possible to jump to the systems required to perform specialized tasks. The task wizard acts as a guide to ensure efficient processing.

 
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Everything at a glance

The person processing the task has a 360-degree view of the context of the business case and has direct access to the specialist systems.

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Quality assurance

Define and monitor service level agreements for quality issues depending on the input channel, with color coding and escalation by means of “house-keeping processes” to ensure high-quality outcomes.


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Flexible

A customizable, modern mailbox for processing control when processing manually for user friendly operation.

 

A unique central workplace for processing at a glance

Features of our product:

  • Control of complex issues based on missing data or by means of defined business rules into mailboxes for manual processing of the process step.
  • Simple user and rights management with connection to the central identity and authorization control (Identity Provider)
  • Assignment of tasks (customer concerns) to defined mailboxes according to division and department within the organization
  • Monitoring of processing (service level agreements, housekeeping processes)
  • Task wizard with specific interfaces for direct processing or a targeted jump to the respective expert system (e.g., contract system)
  • Integration of specialist systems via deep link (jump via classification term, e.g., for contract processing)
  • Integrated 360-degree context view for the person processing the request based on task context and classification terms (partner, contract number, claim number) with predefined views such as partners, contracts, claims, payment transactions/statuses, document view
  • Extensive functions for operators (notes, forwarding, parking, consultation, etc.)
  • RPA (Robotic Process Automation) can be used to simulate operator activities on the user interface
  • Telephony can be directly integrated as an input channel

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