Insurance companies need to manage numerous processes every day to handle their daily busi-ness, therefore, a smooth workflow is essential. With in|sure Workflow, you control and orchestrate your manual and automated processes from end-to-end – including input management, pro-cessing in core systems and output management. Model your business processes and significant-ly increase your background processing rate via interfaces to policies, claims and cross systems.


6 good reasons for in|sure Workflow:


Easy integration

in|sure Workflow operates with existing policy and claims systems and is optimized for in|sure Eco-sphere process control. Multiple input and output channels can be easily integrated.

icon roboter blau


Maximum end-to-end automation of numerous insurance processes frees up human resources for your core business.



in|sure Workflow performs predefined universal business processes in order to automate the pro-cessing of insurance claims.


Full transparency

Real-time monitoring (near real-time) of the entire process enables you to perform targeted anal-yses and to make rapid optimizations.

icon zahnraeder blau


Process/rule definitions can be customized at any time, allowing you to map the specific details of processes and business rules.


Reduced error rate

in|sure Workflow uses skill-based task distribution to efficiently support manual processing and to significantly minimize error rates. 

The evolutionary system for process control and orchestration at a glance

Features of our product:

  • Definition and flow control of processes according to BPMN process notation and an inte-grated set of rules according to DMN
  • Derivation and monitoring of key figures for evaluation
  • Evaluation of process key figures in compliance with specifications for evaluation parame-ters (including works council specifications) and for the improvement of processes based on these specifications
  • Predefined processes for the life, health and property/casualty lines of business and for cross-functional processes in the domains of partners, collections/disbursements and compliance
  • Complete background processing of bulk processes (contract creation, contract changes, claims notification, claims information, partner changes)
  • Control of complex issues and issues with missing data or control by defined business rules in mailboxes for manual processing of the process step via in|sure Workplace
  • Fast adaptation to your insurance company’s specific requirements (e.g., acceptance guidelines) through predefined business rules
  • Complete integration of in|sure Ecosphere services for pricing, quoting and issuing poli-cies, for policy management and claims management as well as for cross-functional pro-cesses to partners and for collections/disbursements – additional services for end-to-end processing can be easily integrated (e.g., health and risk assessment)
  • Support of synchronous processing in inbound telephony
  • Connection to input management with extraction and transfer of data regarding issues and the specific contextual data
  • Process initiation for synchronous processing in inbound telephony including via telephony workstation with smartphone and integration of the telephony system (including ACD ¬– au-tomatic call distribution)

Our Case Studies


adesso insurance solutions relies on market-leading technology for all its IT solutions. Get an overview of the successes that our customers have already achieved with our help. Read case study now!

  • MIGSuite

    To achieve more automation, SOKA-BAU migrates its policy portfolio

    By using MIGSuite, SOKA-BAU can migrate its inventory in a timely and legally compliant manner and subsequently process previously manual work steps in the new inventory system in the dark.

  • Aissac

    Advocard legal protection insurance

    With AISAAC, ADVOCARD was able to significantly reduce the processing time for new claims through dark processing.

  • in|sure Health Claims

    INTER Kranken­versicherung: Using a system to automate long-term care services

    With in|sure Health Claims, INTER health insurance optimizes its workflows in the service management of long-term care insurance.

  • in|sure Health

    Migration of 400,000 contracts despite shortened duration

    The introduction of the policy management system and the claim management system took place without any major disruptions.

  • MIGSuite

    Barmenia: Migration of 1.3 million contracts

    With in|sure Health Policy, Barmenia now has a modern and future-proof policy management system.

  • Insurance in the Cloud

    andsafe: New digital insurance

    For the foundation of the new digital commercial insurer andsafe, Provinzial Nordwest was given a complete application landscape in the cloud.

  • in|sure PSLife

    Debeka Insurance Group: Flexible system for flexible products

    The aim was to offer flexible, unit-linked products in addition to traditional ones. For this, Debeka needed a flexible system. The in|sure PSLife calculation kernel was used.

  • MIGSuite

    Barmenia Versicherungen: Contract migration on time

    The MIGSuite data migration software made it possible to transfer contracts to the new system of Barmenia Versicherungen. 

  • in|sure General Claims

    INTER Versicherungsgruppe: Automated claims processing

    Employees of the INTER Versicherungsgruppe can now process claims automatically without having to change systems.

  • in|sure Health Claims

    Münchener Verein: New claims system for more quality

    The introduction of in|sure Health Claims enabled the Münchener Verein to reduce costs and the potential error rate enormously.

Weitere interessante Produkte von adesso insurance solutions

Claims Management
Motor Insurance and Composite Sectors
Logo insure General Claims
Claims Management
Motor Insurance and Composite Sectors

Claims management system for property, liability, accident and vehicle insurance and commercial lines of business. Complete and case-closing claims processing without system change offers maximum process support for the claim handler.

Commission system
All lines of insurance
Logo insure Commission
Commission system
All lines of insurance

Commission system for the holistic mapping of sales-related remuneration processes — audit-proof and can be integrated into any existing IT system.

Policy management
Health Insurance
Logo insure Health Policy
Policy management
Health Insurance

Policy management system for private health insurance companies, offering a high level of process automation, plausibility checks, monitoring and straight through processing of all business transactions.

Regulatory Reporting
All lines of insurance
Logo insure GovInterface
Regulatory Reporting
All lines of insurance

Central system for individual contract-related communication with the authorities in accordance with the legal requirements.