INTER Versicherungsgruppe: Automated Claims Processing

The Challenge

The first challenge was finding a new system to replace the previous key-based legacy system in order to be able to offer flexible products. Another challenge was the need to integrate the new system into the existing system landscape and to make it more user-friendly.


The Solution

With the in|sure General Claims standard software, all business transactions could be clearly displayed. Employees can now handle the entire claims process from creation to payment without having to change systems.


The Outcome

Thanks to the new application's improved handling, more comprehensive data and user-friendly operation, the INTER insurance group was able to achieve a 50% savings in time when processing new claims with the new system.

With the uniform interfaces and user-friendly operation in all divisions, the transition to the new claims system was smooth for the users and it was immediately operable without a major training investment. The claims project was a complete success due to the outstanding and friendly collaboration with our colleagues from adesso.”

Klaus Schroth – Head of Property and Casualty Central Claims Service

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The PDF document contains the complete case study of the client INTER Versicherungsgruppe, with the challenges, solutions, project timeline and outcome of the "Automated claims processing" project.

About the Client INTER Versicherungsgruppe

INTER Versicherungsgruppe is an independent insurance group that offers a comprehensive range of products for private and commercial customers. Special offers are aimed at customers in medicine and skilled crafts and trades. INTER Versicherungsverein aG serves largely as the holding company for the direct or indirect subsidiaries.Its roots go back to 1926. Today, it employs over 1,500 office and field employees.