Software Support Professional (all genders)
We are looking to strengthen our team in:
Cologne, Dortmund
Software Support Professional (f/m/d)
With your sensitivity for communication and your experience in incident processes, you can take care of our customers' problems bindingly and professionally right up to the solution. Do you see complex new software products and topics as an opportunity to learn more? Then we have an offer for you:
Your tasks
- Independent supervision of the incoming support cases of our customers as well as monitoring and escalation of incidents
- Close cooperation with the 3rd level specialist product development, product managers and communication with the customer
- Support responsibility for our in|sure products in 2nd level support
- Co-design of a young department with very flat decision paths and hierarchies
- Dealing with systems like Jira, Confluence as well as interdisciplinary cooperation via MS-Teams, MS-Sharepoint
Your profile
- Education with a computer science or insurance connection or a comparable course of study
- Strong communication skills and confident demeanor in dealing with employees and customers at various hierarchical levels
- Willingness to learn and curiosity about constantly new and complex issues
- Professional experience in the IT process environment or software support
- Very good German language skills
- Ideally, relevant experience in Incident Management as well as good knowledge in dealing with IT service applications
- Willingness to travel occasionally (approx. 2 days per month) for coordination with colleagues and customers
We have a lot to offer you
Do {work} while (we care) – that is our motto as an employer. While you use your motivation and expertise for our projects and customers, we want to do our best to make you feel comfortable in your working environment. You can find out more about the specifics on our website We as employer. You can find further insights into everyday life as an employee on our social media channels or in our Career Blog.
